Request deletion of your ViLine data

Request data deletion without deleting your account

1. Email support@viline.info with the subject “ViLine data deletion request”.
2. Send the request from the email address associated with your ViLine account.
3. State which data you want deleted. We may ask for information needed to verify the request.

Data you may request us to delete

• support and feedback messages;
• account-associated activity, technical, and device logs where they are not required to be retained;
• registered device identifiers and notification subscriptions;
• other personal data held by ViLine that is not necessary to maintain your active account or meet a legal obligation.

Data kept while your account remains active

To keep an account active, ViLine may need to retain its account identifier, email address, password hash or sign-in provider identifier, authentication data, and current subscription information. Deleting those data may require deleting the account instead.

Retention and third-party data

We may retain the minimum information necessary to meet a legal obligation, resolve a dispute, enforce an agreement, or prevent fraud and security abuse. That information is retained only for the period required for that purpose or by applicable law.

Data independently retained by Firebase, Google Cloud, OpenAI, Giphy, Jamendo, email providers, notification providers, or other service providers is governed by their respective privacy and deletion processes.

Delete your account

To delete your ViLine account and its associated data, see Delete your ViLine account.